2020 Benefits Service Center Transition

The transition from our former Benefits Center (Secova) to our new Benefits Service Center through Alight has been a major implementation project. If you have questions or concerns and you're not sure where to turn, the following resources and helpful hints have been developed to assist you.

The new Benefits Service Center will provide you the ability to customize your call experience so it works best for you.
  • Benefits Service Center toll free number 1-833-476-2347
  • During normal hours (between 8 a.m. and 6 p.m. Pacific time, Monday through Friday) you can speak directly with representatives who know your County of Orange benefits.
  • If you call and there's a wait, just select virtual hold, and you'll get an automatic call back once you're at the head of the line, or you can schedule a call-back when it's convenient for you.

The new Benefits Center website:

  • My OC Benefits™ at mybenefits.ocgov.com
  • Log in securely at mybenefits.ocgov.com from anywhere you have Internet service.
  • Update your contact information and receive communications the way you prefer.
  • Receive alerts through the Message Center when there's information to review or if you need to take action - the easiest, most efficient way for you to manage communications

First-Time User on My OC Benefits™?

  • At the login page, select "New User?" and enter the last four digits of your Social Security Number and date of birth.
  • Next, follow the prompts to create your user ID, password and Benefits Service Center PIIN


Phone Numbers/Who to Call : During Normal Business Hours


After Hours/Weekends: What to do if...

Other Things to Consider

Information for Retirees


How to Access your Smart-Choice Reimbursement Accounts

Smart-Choice Mobil App Guide

How to report a lost or stolen HCRA debit card

Communication on Benefit Service Center Transition

Transition Welcome Postcard

Benefits Service Center Transition FAQ

Chard-Snyder Reimbursement Account Access

Benefits Center Transition Letter - Employees

Benefits Center Transition Letter - Retirees