HCA - Agency Operations Center

HCA - Agency Operations Center (AOC)
For OC Medical & Health System Partners


Currently Activated at
Moderate "Level II" Activation


Hours of Operation

Monday and Thursday
9:00 a.m. to 4:00 p.m
.

Duty Officer Status Tuesday, Wednesday & Friday


COVID-19 INFORMATION & GUIDANCE

FOR REAL TIME INFORMATION, GUIDANCE AND RESOURCES ON COVID-19
VISIT OUR ORANGE COUNTY PUBLIC HEALTH COVID-19 WEB PAGE AT:

http://www.ochealthinfo.com/phs/about/epidasmt/epi/dip/prevention/novel_coronavirus


The HCA Agency Operations Center (AOC) has received multiple requests for resources.
All Medical/Health Resource Requests will be reviewed and addressed based on system impacts and system needs.




IN ORDER TO PREVENT DELAYS AND DENIALS OF YOUR RESOURCE REQUEST
IT IS HIGHLY RECOMMENDED THAT YOU READ THE INFORMATION BELOW AND FILL OUT THE APPROPRIATE DOCUMENTS


*****SPECIAL INSTRUCTIONS FOR REQUESTING *****
****COVID TESTING KITS****
THESE TWO FORMS ARE FOR COVID TESTING KITS ONLY. 
IF YOU ARE NOT ORDERING TEST KITS, MOVE TO THE NEXT SECTION 

 If you are an organization submitting a resource request for COVID Test Kits you must follow these instructions and SUBMIT ALL OF THE FOLLOWING TWO FORMS:

1. The HCA AOC Resource Request Form - CLICK HERE FOR FORM

2.The MAC Facility/MHOAC MAC TESTING SUPPLIES Situation Report - CLICK HERE FOR FORM

****Your resource request needs to be to a for an Orange County Business with an Orange County Business Address. All business names and addresses confirmed prior to filling the resource request. If you do not provide your official county business name or if you use a personal/home address or personal email, your resource request will be denied****.

 

 FACILITY/MHOAC SITUATION REPORT
INSTRUCTIONS

   

 RESOURCE REQUEST INSTRUCTIONS

 
  The Facility/MHOAC Situation Report should be completed by healthcare organizations to report operational status during large emergencies, disasters or when there is a situation or event that may disrupt patient care.

Forms and Resources:

Facility/MHOAC Situation Report 

Facility/MHOAC Situation Report Quick Reference Guide
   

AOC Communication Process
    A resource request should only be completed when the organization has exhausted all resources such as internal supply chains, sister or affiliated facilities, vendors, third party suppliers and any other entity that the facility may be able to obtain the needed resources from.

When submitting a resource request, you must also fill out a Facility/MHOAC Situation Status report.


Forms and Resources:

OCHCA Resource Request 

OCHCA Resource Request Quick Reference Guide
 

Facility/MHOAC Situation Report 

AOC Communication Process


****Your resource request needs to be to a for an Orange County Business with an Orange County Business Address. All business names and addresses confirmed prior to filling the resource request. If you do not provide your official county business name or if you use a personal/home address or personal email, your resource request will be denied****.

 

EMERGENCY MEDICAL STAFFING FOR HEALTHCARE PROVIDERS

If you are a healthcare provider requesting assistance with emergency staffing you should follow these steps:

  • STEP #1:  Attempt to fill your staffing needs with internal staff or through your contracted medical staffing agency first. If you are unable to fill your needs through Step #1 go to Step #2.
  • STEP #2:  Contact the County of Orange contracted medical staffing agencies listed below to fill your staffing needs. The County of Orange has established contracts with medical staffing agencies to fill emergency staffing needs. If your facility uses the County of Orange contracted providers, the County will invoice your facility for your staffing costs associated with these contracts. You can contact these agencies at:

                        AMN Healthcare, Inc. 
                        AMN POCs

                        AMN Healthcare Inc. Contract

                        Maxim Healthcare Staffing
                        714-573-8830
                        www.maximhealthcare.com
                        Maxim County of Orange Contract

                        UNI Healthcare Recruiters
                        Mobile: 818-612-0248
                        Tel: 619-615-0439
                        Veer Brar Vice President Operations: email: vbrar@unihcr.com                                       
                        Professional Resource Enterprises, Inc. DBA UNI                     

    
                        Spectrum Medical Staffing        
                        562-652-4153
                        patty@spectrumstaff.com
                        
Spectrum County of Orange Contract

                                                
                        Astrya Global, Inc
                        
Joseph Ventura
                        
24/7 Number: 858-352-6435
                        
Cell: 508-404-5574    
                        
Office: 858-605-3705
                        
joseph.ventura@astryaglobal.com
                        Astrya Global Inc. Contract

                                                                 
                         Emergency Registry Nursing Services, Inc.                        
                         26500 Agoura Rd.
                         Calabasas, Ca 91302
                         Office: 424-331-9219
                         Staffing Number 24 hrs: 818-225-7918
                         Angel Garcia Executive Vice President Operations: email: angelg@ernservices.com

                         Matt Levit Vice President Operations: email: mattl@ernservices.com
                         Jaime Silva Compliance Specialist: email: jaimes@ernservices.com
                         ERN Services Contract
         
                         HealthCare Talent                        
                         Silvana L. Woscoff
                         National Director-Client Strategy
                         swoscoff@healthcaretalent.net 
                         Phone: 949-232-1140
                         Cell: 714-393-5250
                         RN Services Contract
  

  • STEP #3: If you are unable to fill your staffing needs through Step #2, you should contact the Orange County MHOAC Duty Officer:

3 a. Complete the Emergency Staffing Resource Request, MHOAC Facility Situation Status Report, and Supplemental Questions (based on your type of facility) and email the request to EMSDutyOfficer@ochca.com

EMERGENCY STAFFING RESOURCE REQUEST FORM

MHOAC FACILITY SITUATION STATUS REPORT


GENERAL ACUTE CARE HOSPITAL - SUPPLEMENTAL QUESTIONS


LONG TERM CARE FACILITY (SNF, ICF, RCFE, ALF) - SUPPLEMENTAL QUESTIONS


CALIFORNIA HEALTH CORPS STAFF SERVICES AGREEMENT

3 b. After submitting the Emergency Staffing Resource Request, Situation Status Report, and Supplemental Questions via email; Call the MHOAC/EMS Duty Officer at 714-415-8980.



Orange County Health Care Providers 

  Orange County Health Care Providers- Healthcare Facilities Map

Healthcare Facilities   




 

Orange County MHOAC Allocation of Scarce Resource Guide

 The Orange County Medical and Health Operational Area Coordination Program Allocation of Scarce Resources Guide is an all-hazards standardized approach and decision-making tool that can be used during incident response to allocate scarce resources. 

Orange County MHOAC Allocation of Scarce Resources Guide

 

HCA AGENCY OPERATIONS CENTER COMMUNICATION PROCESS

 The following communication process is a guide for the submission of Facility/MHOAC Situation Reports and Medical Health Resource Request. This guide is only for Hospital and Non-Hospital Healthcare/Medical Providers. 

AOC Communication Process