Collect and analyze data to measure against the goals, or prioritized areas of improvement that have been identified.
Identify opportunities for improvement and decide which opportunities to pursue
Design and implement interventions to improve performance
Measure the effectiveness of the interventions
Monitoring of Service Delivery Capacity of the Mental Health Plan
Monitoring Accessibility of Services
Monitoring Beneficiary Satisfaction
Monitoring meaningful clinical issues affecting beneficiaries, including the safety and effectiveness of medication practices
Monitoring continuity and coordination of care with physical health care providers
Monitoring Consumer Complaints/Appeals
Monitoring Provider Appeals
Assisting Cultural Competency in gathering/analyzing information for performance outcome measures and consumer surveys relating to cultural issues
Collecting and analyzing aggregate data from performance outcome measures
To promote and support the use of quality management principles to improve the quality and delivery of care provided by Children, Youth and Prevention Services.
To encourage continuous monitoring, modification and enhancement of beneficiary services throughout Children, Youth and Prevention Services.
To ensure program compliance with all Federal, State and Local regulations
Authority & Quality Improvement Services (AQIS) is a Behavioral Health Services (BHS) Division that participates in a variety of quality improvement and compliance activities across all divisions (Adult and Older Adult Behavioral Health Services, Children, Youth and Prevention Behavioral Health Services, Alcohol Drug Abuse Services) of BHS.
One of AQIS's responsibilities is assisting with implementation of BHS Quality Improvement (QI) plan after its approval by the California Department of Mental Health Care Services (DHCS). DHCS expects BHS to engage in continuous QI activities.
AQIS also has responsibility for implementing Performance Outcome Measures mandated by DHCS and coordination of the annual DHCS Medi-Cal audit.
The AQIS staff are committed to assisting and supporting each program, department and clinic in its quality improvement and compliance activities.
BlancaRosa Craig, LMFT
Administrative Manager II
Authority & Quality Improvement Services (AQIS)
Quality Assurance and Quality Improvement Division
Children, Youth & Prevention Behavioral Health
405 W. 5th Street, Suite #422 Santa Ana, CA 92701
Main Line: (714) 796-0123 Fax: (714) 568-5781
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