Issue Reporting

Issue Reporting

If you see or experience potential misconduct, or if you need guidance on a compliance related issue, you are encouraged to first communicate the issue to your supervisor or manager. You may also contact another supervisor or manager within your chain-of-command, HCA Human Resources, or the Office of Compliance.

Examples of compliance concerns include:

  • Billing regulations
  • Conflict of interest policies
  • Copyright and software privacy laws
  • Government contract requirements
  • Internal accounting controls
  • Patient rights or patient care policies
  • Policies prohibiting disclosure of confidential information

You can also call regarding a legal or ethical concern even if you're not sure there is a problem but encounter a situation that "does not feel right." The following are methods available to you for reporting an issue.

Please note: The Office of Compliance does NOT have regulatory or enforcement authority over COVID-19 issues. Enforcement of the Governors orders as related to COVID-19 needs to be done by law enforcement or through agencies with regulatory authority over the business/entity reported.

Should you have any matters to report regarding the regulation of restaurants, bars, supermarkets, hotels, pools, and body art studios, please contact Environmental Health Services at (714) 433-6000 or email at ehealth@ochca.com.
 


If this is an Office of Compliance issue, you may contact us via the methods listed below:

Call

Office: (714) 568-5614
Hotline: (866) 260-5636 (For Anonymous Reporting) *

Click

Submit a Compliance issue online.
To report a HIPAA issue, please CLICK HERE

Email


Officeofcompliance@ochca.com

In Person Office of Compliance
405 West 5th Street, Ste. 212
Santa Ana, CA 92701

* IMPORTANT NOTE: The toll-free telephone hotline and online reporting services are confidential and can be used anonymously. They are operated 24 hours a day, seven days a week by an outside company, specializing in healthcare related compliance issues. An impartial associate will take down, or review, the information you have provided and will assign your issue a private code that will allow you to follow-up to verify the status of your claim to ensure we have addressed your concerns. All calls and online claims are referred to the Office of Compliance for processing.