Residents who have medical questions may call the Health Referral Line at (800) 564-8448.
Behavioral Health Services
Community trainings (i.e. Mental Health First Aid and Crisis Intervention Training (CIT)) are being offered in a virtual format when possible. CIT for law enforcement is suspended until restrictions are lifted.
Mental Health Board (MHB) and Mental Health Services Act Steering Committee meetings have resumed and are now public online meetings via Zoom. They are joint MHB and Alcohol and Drug Advisory Board (ADAB) meetings and are being held on a monthly basis. The Study meeting is on the 2nd Wednesdays and the General meetings are on the 4th Wednesdays.
Clients are being screened for symptoms and any client who presents with symptoms is being re-scheduled and referred for a medical appointment. In-office offered to clients as necessary and safety precautions are maintained, i.e., social distance, masks.
Outreach & Engagement staff have suspended their participation in resource fairs.
UC-Irvine adolescent psych unit now open for Med/Surge patients.
WarmLine hours of operations extended to 24 hours, 7 days a week.
Community Counseling and Supportive Services (CCSS) and OC Links hours extended to 8 p.m. Monday through Thursday to address first responders, health care providers and the general community.
Office of Care Coordination
The Office of Care Coordination is operating the County’s COVID-19 Homelessness Response System encompassing the following two components:
Temporary Isolation Shelter for individuals experiencing homelessness who are sick or symptomatic for COVID-19.
Temporary Shelter for Vulnerable Populations, including asymptomatic individuals experiencing homelessness who are medically vulnerable and/or 65 years and older.
Custodian of Records public hours are reduced to 8 a.m. – 2 p.m. During non-COVID they are normally 8 a.m. – 5 p.m.
Regulatory/Medical Health Services
Hospital food facility inspections have resumed normal scheduling (although many are still restricting who can enter their buildings).
Environmental Health public counter is still closed but we are operating and have a process in place to receive payments, plan check drop-off and pick-up, and meet with clients by appointment. We also have an employee assigned in the main lobby to be the concierge when clients arrive. This is temporary, until construction work on our new reception area is complete, hopefully within the next three weeks.
Regional Emergency Advisory Committee meetings (for EMS system stakeholders) continue to be held via Zoom.
Human Resource Services (HRS) is significantly reducing and might eliminate in-person testing for candidates currently in the hiring process. HRS will work to accommodate candidates who do not have access to online systems.
HRS is exploring significantly speeding up the hiring process as allowed per the emergency orders, especially for OC Health Care Agency.
Office of Campaign Finance and Ethics Commission
Office is currently closed. Orange County residents may email email@example.com or call (714) 645-3844.
The Intake Office is open daily from 7 a.m. to 6 p.m. Please note, OC Animal Care continues to respond to urgent service calls related to public health and safety issues 24 hours a day. Residents who need after-hours assistance can call the after-hours number at (714) 259-1122 and leave a message for the call to be prioritized. OC Animal Care is accepting stray cats if they are sick or injured. Thank you for your patience and understanding.
The shelter in Tustin is open by appointment only.
Owner surrenders are available for emergency situations.
Adoptions/rescues/fostering are available by appointment. Call (714) 935-6848 to make an appointment.
Owners redeeming their pets are asked to please call ahead at (714) 935-6848.
Field Services are available for essential services.
Licensing can be processed online or over the phone. In-person licensing services are suspended due to COVID-19.
All face-to-face office visits are suspended until further notice, and services are provided remotely. All inquiries and questions should be made via phone call and email. Information has been updated on the OCHA website.
All annual inspections will be rescheduled and postponed until further notice per U.S. Department of Housing and Urban Development (HUD) guidelines related to COVID-19.
New lease inspections will continue. All communication with the owner or tenant will be via email/phone call.
Special inspection will be delayed unless it is essential to the health and safety of the tenant.
Based on guidance from state and local health officials to help curtail further spread of COVID-19 in our communities, all OC Public Libraries are closed and will reopen on a phased basis when guidance allows.
Book drops and contactless Curbside Pickup are now available. Learn more about Curbside Pickup HERE or at ocpl.org/curbsidefaq.
OCPW’s public permit counter located at the County Service Center at 601 N. Ross St. in Santa Ana is open to the public for in-person service (social distancing guidelines and safety partitions in place). OCPW’s online services remain accessible 24/7 at the myOCeservices portal at https://myoceservices.ocgov.com/.
The public can use the online services portal for a variety of service needs that include, but not limited to, permit applications, plan check reviews/status, inspections requests, payments online, as staff continue working to process requests in a timely manner. Some extended plan check timelines may be expected during this time.
Additionally, OCPW’s OC Development Services team is available via phone at 714-667-8888.
The Agricultural Commissioner’s office public counter is also open to serve the public (social distancing guidelines and safety partitions in place) or can assist customers via phone at 714-955-0100.
Procurement Services may conduct contractor bid sessions via conference call or scheduled appointment or may cancel such bid sessions as necessary due to large group sizes.
The Orange County Probation Department is continuing the suspension of visitation until further notice at Orange County Juvenile Hall, Youth Leadership Academy and Youth Guidance Center. ONLY attorney and professional visits will be allowed during this period.
OC Probation Department Regional Offices are currently closed to the public, for both adults and juveniles under probation supervision. Telephone contact information is posted. Clients will be instructed to contact their assigned Deputy Probation Officer by phone.
Clients who were recently released from custody need to call (714) 569-2000 and ask for the Officer of the Day for direction and resources.
Santa Ana Office (SAO) 714-569-2000
North County Field Office (NCFSO) 714-937-4500
West County Field Office (WCFSO) 714-896-7500
714-896-7878 Juvenile Supervision
South County Field Office (SCFSO) 949-206-4160
Manchester Office Building (MOB) 714-935-6623
Juvenile Hall (JH) 714-935-6157
Youth Leadership Academy (YLA) 714-935-7099
Youth Guidance Center (YGC) 714-836-2700
Central and North Youth Reporting Centers (CYRC and NYRC) 714-667-7770
Collections information: Until further notice, in-person Financial Appointments at Probation Regional Offices will be temporarily suspended.
Collection Officers are available by telephone to answer any questions regarding your account. Contact information for your Collection Officer can be found on your billing statement. If you do not know who your Collection Officer is, you can call the office site (phone numbers listed below) and ask for the Collection Officer of the day.
Santa Ana Office (SAO) Collections 714-569-2000
Manchester Office Building (MOB) Collections 714-935-7411
Juvenile Hall (JH) Collections 714-935-6157
North County Field Office (NCFSO) Collections 714-937-4500
West County Field Office (WCFSO) Adult Collections 714-896-7500
West County Field Office (WCFSO) Juvenile Collections 714-896-7878
South County Field Office (SCFSO) Collections 949-206-4160
During this time, please utilize the following payment options:
Credit Card Payments:: Your credit card and Probation Account information (beginning with A, J, L or R) must be available to complete your payment.
: Your credit card and Probation Account information (beginning with A, J, L or R) must be available to complete your payment.
Online Payments: ocgov.com/Probation
Phone Payments: (800) 533-0943
Check or Money Order Payments:
Payable to: Orange County Probation Department
Memo: your Probation Account information (beginning with A, J, L, or R)
Orange County Probation Department
P.O. Box 10178
Santa Ana, CA 92711-0178
Staff assigned to Field Operations for both Adult and Juvenile Bureaus will continue to work at their normal office locations and be available to clients by phone.
Day Reporting Centers (DRC) for adults will suspend operations until further notice.
Youth Reporting Centers (YRC) will suspend operations through April 5, 2020.
Contact numbers for area offices:
Day Reporting Centers (DRC) for adults will suspend operations until further notice. Contact numbers for Santa Ana DRC 714-415-7400 and Westminster DRC 714-373-6889
Youth Reporting Centers (YRC) will suspend operations through April 5, 2020. Contact number for Central YRC is (714) 667-7770
ROV reopened to the public in early July. ROV is also staffing all of its phone operations, including all supported languages — Chinese, Korean, Vietnamese and Spanish. The public may call 714-567-7600 for assistance.
ROV is planning for the November 3, 2020 Presidential General Election
Every registered voter will be mailed a vote-by-mail ballot and vote-by-mail ballot mailing will begin on October 5.
Voters can vote in-person at any of the 167-170 Vote Centers; locations will be listed in the Voter Information Guide and available online at ocvote.com starting in late September. Hours of operation are:
October 30 – November 2: 8am – 8pm
Election Day, November 3: 7am – 8pm
Voters may return their completed ballot via U.S. Postal Service, drop off at a Vote Center, or drop off at a ballot drop box; return envelopes must be postmarked by Election Day.
ROV is currently hiring approximately 1,500 Customer Service Representatives to assist voters at Vote Centers. To learn more and apply, please visit com/jobs.
SSA has opened the following regional center offices to the public, with limited hours of operation:
These facilities are open to the public from 9 a.m. to 1 p.m. Monday through Friday.
Drive Through Benefits Issuance will continue to be provided Monday through Friday by appointment only from our various open locations. Please make an appointment at the SSA Call Center at (800) 281-9799 to schedule your drive through time. Call Center hours are below.
NOTE: Effective 9/5/20, Saturday Drive Through Benefits Issuance Services will be consolidated into the Santa Ana Regional Center location only. Customers requiring drive through benefits issuance services should schedule an appointment by calling the SSA Call Center at (800) 281-9799 or by contacting their caseworker.
Individuals are encouraged to apply for Medi-Cal, CalFresh, General Relief and CalWORKs benefits, or review existing case information online or by contacting our Call Center:
Clients may also apply for General Relief benefits by faxing an application to (714) 825-3155
Clients may also apply for In-Home Supportive Services (IHSS) or ask questions related to ongoing IHSS cases by calling (714) 825-3000
Select option 4 for IHSS hotline (for immediate needs and items needed within 3 days)
The Orangewood Children & Family Center (OCFC) and Eckhoff office is closed to the public; limited visitations and Live Scans are available by appointment only (please contact your assigned social worker)
Emergency Response teams and 24/7 hotlines continue to be operational for the safety of our most vulnerable populations:
If you suspect a child is at risk of abuse or neglect, call our 24-hour Child Abuse Registry at (714) 940-1000 or (800) 207-4464.
Please call the 24-hour Adult Protective Services Hotline at (800) 451-5155 if you suspect a senior or dependent adult is at risk of abuse or neglect.
Property tax payments and requests for five-year installment plans can be made in person at 601 N. Ross St. inside the County Service Center. Taxpayers can also make payments 24/7 online at ocgov.com/octaxbill by eCheck (no cost) or credit/debit card (2.29 percent service fee applies). In addition, taxpayers can drop off check payments 24/7 at the Treasurer-Tax Collector depository payment box on the east side of the County Administration South building, 601 N. Ross St. in Santa Ana. Taxpayers can also telephone and speak to a customer service representative in the Call Center between 9 a.m. and 5 p.m. at 714-834-3411.
Certification requests for tract maps can be dropped off at the Treasurer-Tax Collector public cashiering stations located at 601 N. Ross St. inside the County Service Center.
Mobile Home Tax Clearance Certificates can be dropped off at the County Service Center at 601 N. Ross St. or can be completed online at tax.ocgov.com/tcweb/tcc_request.asp. In addition, the online form can be printed and mailed to County of Orange, Attn.: Treasurer-Tax Collector, P.O. Box 4515, Santa Ana, CA 92702-4515.
Making Orange County a safe, healthy, and fulfilling place to live, work, and play, today and for generations to come, by providing outstanding, cost-effective regional public services.
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