List of County of Orange Public Services Suspended due to COVID-19

COUNTY OF ORANGE PUBLIC SERVICE IMPACTS

Updated: 6/23/2020, 5:00 p.m.

Assessor’s Office

https://www.ocgov.com/gov/assessor

  • The Orange County Assessor Department service counter is open for public access at 500 S. Main St. in Orange effective June 22, 2020.
  • The office locations in Mission Viejo and Civic Center-Santa Ana will remain temporarily closed.
  • Many of our services are available through our website, by mail and phone. If you have any questions, please contact us at (714) 834-2727 between 8 a.m. to 5 p.m. Monday through Friday.
  • For further information about specific items you may call the numbers below from 8 a.m. to 5 p.m. Monday through Friday: 

Phone Number

Address Change for Real Property

714-834-2939

Address Change for Business Property

714-834-2930

Boat and Aircraft Questions

714-834-2772

Business Property – General Questions

714-834-2930

Exemptions – Homeowners’ Questions

714-834-3821

Exemptions – Institutional (Welfare, Church, etc.)

714-834-2779

Exemptions – Veterans’ Questions

714-834-5945

Real Property – Change of Ownership Questions

714-834-5031

Real Property – General Questions

714-834-2727

Proposition Questions (Prop 58, 60, 90, 110, etc.)

714-834-2746

Taxpayers’ Advocate Office

714-568-5737

Value Notice Requests

714-834-5905

Child Support Services

www.css.ocgov.com

  • The Child Support Services lobby in Santa Ana is closed to the public.
  • Court activities will be curtailed until further notice. Clients may visit the website or call (866) 901-3212 between 7 a.m. and 5 p.m. Monday – Friday.
  • Customers can call or make payments by phone (866-901-3212) or online through the website (css.ocgov.com).
  • Cashiers in our customer service lobby are now accepting in-person payments.  Cashiers open/available 7:00 a.m. – 4:30 p.m. Monday – Friday.

Clerk-Recorder

OCRecorder.com

Effective Wednesday, June 10, 2020. The Clerk-Recorder Department will be offering all its services while implementing social distancing guidelines to ensure the safety of staff and customers. Services will resume at the department’s North County branch office in Anaheim, its South County branch office in Laguna Hills, at the Old County Courthouse in Santa Ana and at the County Administration South building at the Civic Center Plaza in Santa Ana. The department’s Westminster location will remain closed until further notice.

 

Services will be available as follows:

North County Branch Office – Anaheim, South County Branch Office – Laguna Hills

  • Marriage Licenses and Ceremonies – Couples must complete their marriage license application and make an appointment online prior visiting our office. Service is by appointment only, no walk-ins. For complete details visit https://www.ocrecorder.com/services/marriage
  • Real Property Document Recording Services – Only one customer may enter the office per transaction. Each transaction is limited to a maximum of three documents.
  • Birth, Death and Marriage Certificates – Must complete the application online at https://www.ocrecorder.com/services/records prior to visiting our office. Only the customer requesting the service will be allowed to enter the office.
  • Fictitious Business Name Statements – Must complete the statement online at https://www.ocrecorder.com/services/fictitious_business_name prior to visiting our offices. Only the customer requesting the service will be allowed to enter the office.
  • Notary Public Registrations
  • Copies of official records
  • Environmental Impact Report Filings
  • No Passport Services available at this time.

 

County Administration Building – Civic Center Santa Ana

  • Real Property Document Recording Services – Only one customer may enter the office per transaction. Each transaction is limited to a maximum of three documents. Attorney service drop-offs and pick-ups are resumed.
  • Birth, Death and Marriage Certificates – Must complete the application online at https://www.ocrecorder.com/services/records prior to visiting our office. Only the customer requesting the service will be allowed to enter the office.
  • Fictitious Business Name Statements – Must complete the statement online at https://www.ocrecorder.com/services/fictitious_business_name prior to visiting our office. Only the customer requesting service will be allowed to enter the office.
  • Notary Public and Professional Registrations
  • Copies of official records
  • Environmental Impact Report Filings

 

Old County Courthouse – Santa Ana

  • Marriage Licenses and Ceremonies - Couples must complete their marriage license application and make an appointment online prior to visiting our office. Service is by appointment only, no walk-ins. For complete details visit https://www.ocrecorder.com/services/marriage
  • OC Archives
  • No Passport Services are available at this time.

 

The following restrictions will be in place:

Marriage Services

  • Couples must complete their marriage license application and make an appointment online prior visiting our office.
    Marriage license applications and appointments are available at https://ocweddings.ocrecorder.com/#/
  • The department will not be accepting walk-in customers at this time. Services are by appointment only.
  • For couples looking to obtain a marriage license, only the couple can be present. No guests allowed.
  • For couples looking to obtain a public marriage license and have a ceremony performed, only the couple and one witness may be present. No guests allowed.
  • For couples looking to obtain a confidential marriage license and have a ceremony performed, only the couple can be present. No guests allowed.
  • All marriage ceremonies will be performed at the service desk/counter. Ceremony rooms are not available at this time.

 

For information on the department’s services, please call the information line at (714) 834-2500, Monday through Friday, from 8 a.m. to 4:30 p.m. or visit OCRecorder.com.

Health Care Agency

http://www.ocgov.com/gov/health

  • Residents who have medical questions may call the Health Referral Line at (800) 564-8448.

Behavioral Health Services

  • Community trainings (i.e. Mental Health First Aid and Crisis Intervention Training) are suspended.
  • March Mental Health Board and Mental Health Services Act Steering Committee meetings have been canceled.
  • Clients are being screened for symptoms and any client who presents with symptoms is being re-scheduled and referred for a medical appointment.
  • Outreach & Engagement staff have suspended their participation in resource fairs.

Office of Care Coordination

  • The March Continuum of Care Board and Committee meeting is canceled.
  • The March Bridges at Kraemer Community Advisory Board meeting is canceled.

Public Health Services

  • California Children Services Medical Therapy Units, which are located on school campuses, are limiting services to medically urgent appointments.

Regulatory/Medical Health Services

  • Several hospital food facility inspections have been postponed to minimize operational impact to hospitals.

Human Resource Services

www.ocgov.com/hr

  • Human Resource Services (HRS) is significantly reducing and might eliminate in-person testing for candidates currently in the hiring process. HRS will work to accommodate candidates who do not have access to online systems.
  • HRS is exploring significantly speeding up the hiring process as allowed per the emergency orders, especially for OC Health Care Agency.

Office of Campaign Finance and Ethics Commission

www.ocgov.com/gov/ocethics

  • Office is currently closed. Orange County residents may email info@ocethics.com or call (714) 645-3844.

OC Community Resources

www.ocgov.com/gov/occr

Orange County Animal Care

www.ocpetinfo.com | (714) 935-6848 |After-Hours: (714) 259-1122

  • The OC Animal Care Intake Office is closed daily at 6 p.m. Please note, we continue to respond to urgent service calls 24 hours a day, and anyone who needs after-hours assistance can call the after-hours number at 714-259-1122 and leave a message for the call to be prioritized. We are not currently accepting stray healthy cats. Thank you for your patience and understanding.
  • The shelter in Tustin is open by appointment only.
  • Owner surrenders are limited to emergencies.
  • Adoptions/rescues/fostering & pet redemptions will be by appointment only. Call 714-935-6848 to make an appointment.
  • Field Services is limited to essential services.
  • In-person licensing services are suspended. Licensing can be processed online or over the phone by calling.

OC Community Services

www.occommunityservices.org | Information and Assistance Line: (800) 510-2020 | Monday – Friday 8 a.m. – 8 p.m. | Saturday & Sunday 8 a.m. – 5 p.m. | After-Hours: 2-1-1

  • One-Stop Centers are open by appointment only and resources can be accessed online at oconestop.com.
  • Economic & Business Recovery Call Center is now open: (714) 480-6500 | Monday – Friday 8 a.m. – 5 p.m.
  • The senior meal program will change to one or two deliveries per week, with 21 meals dropped off.
  • Congregate meal sites are canceled, but brown bag pick-up is open three-five days a week (depending on-site).
  • Senior home assessments have been waived. New clients in need of food will be registered over the phone and granted conditional eligibility to be able to start receiving meals immediately.
  • Veterans Service Office is open by appointment for time-sensitive or critical matters only.

Orange County Housing Authority

http://www.ochousing.org/ | (714) 480-2700

  • All face-to-face office visits are suspended until further notice. All inquiries and questions should be made via phone call and email. Information has been updated on the OCHA website.
  • All annual inspections will be rescheduled and postponed until further notice.
  • New lease inspections will continue. All communication with the owner or tenant will be via email/phone call.
  • Special inspection will be delayed unless it is essential to the health and safety of the tenant.

OC Housing & Community Development

www.occommunityservices.org/hcd

  • Face-to-face and in-person meetings are suspended until further notice.
  • Affordable housing monitoring inspections will be rescheduled.

OC Parks

www.ocparks.com

  • Beaches are now open regular operating hours. Please see OCParks.com for current operating hours.
  • Parking lots and restrooms are open at all County regional and wilderness parks and beaches.
  • Annual parking pass sales have resumed online only.
  • Irvine Lake is open for fishing during its regular weekend hours.
  • Individual campsites at Caspers Wilderness Park and O’Neill Regional Park are open with reduced capacity. Reservations available online, by phone and in person.
  • The following amenities remain closed: playgrounds, exercise equipment, shelters, nature centers and park offices.
  • The OC Zoo is closed.
  • Some volunteer programs and activities have resumed with restrictions.
  • All events, programs and activities canceled.
  • OC Parks Headquarters closed.
  • Park Offices, nature and interpretive centers closed.
  • Historical parks closed, except  the grounds of Heritage Hill Historical Park (buildings remain closed).

OC Public Libraries

www.ocpl.org | After-hours: library.admin@occr.ocgov.com

  • Based on guidance from state and local health officials to help curtail further spread of COVID-19 in our communities, all OC Public Libraries are closed and will reopen on a phased basis.
  • Book drops and contactless Curbside Pickup are now available. Learn more about Curbside Pickup HERE.
  • In this interim time, although our doors may be closed, there are many ways you can still connect with our library services. OC Public Libraries’ robust digital servicesgive library cardholders 24/7 free access to ebooks, audiobooksmagazinesmovies, resources and more. You can also enjoy virtual programming at org/virtualprograms 
  • Visit org/elib/ecardfor a digital card that gives you access to a wide variety of downloadable media!
  • Friends of the Library Bookstores are all closed. Bookstores are not accepting donations at this time.
  • If you have questions, please contact library staff at admin@occr.ocgov.comor via social media on Facebook, Instagram, or Twitter.

OC Public Works

http://www.ocpublicworks.com/

  • OCPW’s public permit counter located at the County Service Center at 601 N. Ross St. in Santa Ana re-opened on Monday, June 22, 2020. OCPW’s online services remain accessible 24/7 at the myOCeservices portal at https://myoceservices.ocgov.com/.
  • The public can use the online services portal for a variety of service needs that include, but not limited to, permit applications, plan check reviews/status, inspections requests, payments online, as staff continue working to process requests in a timely manner. Some extended plan check timelines may be expected during this time.
  • Additionally, OCPW’s OC Development Services team is available via phone at 714-667-8888.
  • The Agricultural Commissioner’s office public counter is closed until further notice and the public is directed to obtain services through myOCeServices.ocgov.com or via phone at 714-955-0100.
  • Procurement Services may conduct contractor bid sessions via conference call or scheduled appointment, or may cancel such bid sessions as necessary due to large group sizes.

OC Waste & Recycling

www.oclandfills.com

  • OC Waste & Recycling’s Household Hazardous Waste Collection Centers (HHWCCs) will remain in operation for drop-off only of household hazardous waste. The Materials Exchange Programs, located at the HHWCCs, will be temporarily closed from March 17, 2020, through March 31, 2020, to prevent the spread of COVID-19.

Public Defender

http://www.pubdef.ocgov.com/

  • Out of custody clients have been notified via website to contact their attorneys to see if they can give 977 authority for the attorney to appear on their behalf, removing the need to appear in court themselves.
  • The Harbor Justice Center Public Defender’s office is closed due to the court closure effective March 23, 2020. However, they can be reached by calling (657) 251-6090 and specifying which Harbor Court Public Defender or staff the person is trying to reach. This is the only Public Defender’s office closed to the outside public at this time.

Probation Department

www.ocgov.com/gov/probation

  • The Orange County Probation Department is continuing the suspension of visitation until further notice at Orange County Juvenile Hall, Youth Leadership Academy and Youth Guidance Center. ONLY attorney and professional visits will be allowed during this period.
  • OC Probation Department Regional Offices are currently closed to the public, for both adults and juveniles under probation supervision. Telephone contact information is posted. Clients will be instructed to contact their assigned Deputy Probation Officer by phone.
  • Clients who were recently released from custody need to call (714) 569-2000 and ask for the Officer of the Day for direction and resources.
    • Santa Ana Office (SAO) 714-569-2000
    • North County Field Office (NCFSO) 714-937-4500
    • West County Field Office (WCFSO) 714-896-7500

Adult Supervision

714-896-7878 Juvenile Supervision

  • South County Field Office (SCFSO) 949-206-4160
  • Manchester Office Building (MOB) 714-935-6623
  • Juvenile Hall (JH) 714-935-6157
  • Youth Leadership Academy (YLA) 714-935-7099
  • Youth Guidance Center (YGC) 714-836-2700
  • Central and North Youth Reporting Centers (CYRC and NYRC) 714-667-7770
  • Collections information: Until further notice, in-person Financial Appointments at Probation Regional Offices will be temporarily suspended.

  • Collection Officers are available by telephone to answer any questions regarding your account. Contact information for your Collection Officer can be found on your billing statement. If you do not know who your Collection Officer is, you can call the office site (phone numbers listed below) and ask for the Collection Officer of the day.
    • Santa Ana Office (SAO) Collections 714-569-2000
    • Manchester Office Building (MOB) Collections 714-935-7411
    • Juvenile Hall (JH) Collections 714-935-6157
    • North County Field Office (NCFSO) Collections 714-937-4500
    • West County Field Office (WCFSO) Adult Collections 714-896-7500
    • West County Field Office (WCFSO) Juvenile Collections 714-896-7878
    • South County Field Office (SCFSO) Collections 949-206-4160
    • During this time, please utilize the following payment options:
  • Credit Card Payments:: Your credit card and Probation Account information (beginning with A, J, L or R) must be available to complete your payment.
: Your credit card and Probation Account information (beginning with A, J, L or R) must be available to complete your payment.
  • Online Payments: ocgov.com/Probation
  • Phone Payments: (800) 533-0943

Check or Money Order Payments:

  • Payable to: Orange County Probation Department
  • Memo: your Probation Account information (beginning with A, J, L, or R)
  • Mail to:

Orange County Probation Department

P.O. Box 10178

Santa Ana, CA 92711-0178

  • Staff assigned to Field Operations for both Adult and Juvenile Bureaus will continue to work at their normal office locations and be available to clients by phone.
  • Day Reporting Centers (DRC) for adults will suspend operations until further notice.
  • Youth Reporting Centers (YRC) will suspend operations through April 5, 2020.
  • Contact numbers for area offices:
    • Day Reporting Centers (DRC) for adults will suspend operations until further notice. Contact numbers for Santa Ana DRC 714-415-7400 and Westminster DRC 714-373-6889
    • Youth Reporting Centers (YRC) will suspend operations through April 5, 2020. Contact number for Central YRC is (714) 667-7770

Registrar of Voters

http://www.ocvote.com

  • The Registrar of Voters (ROV) certified the April 7, 2020 City of Westminster Recall Election and May 19, 2020 City of Santa Ana Recall Election.
  • The Governor issued Executive Orders N-64-20 and N-67-20 to modify how the November 3, 2020 Presidential General Election will be conducted in the interest of public health and safety; these executive orders are currently suspended due to a temporary restraining order issued by a Judge of the Superior Court. AB 860 has been signed into law which confirms vote-by-mail procedures; in-person voting procedures are currently pending due to the suspension.
  • ROV is working on preparations to reopen to the public in early July. In the meanwhile, the public may make appointments at the ROV’s Santa Ana office for assistance. ROV is also staffing all of its phone operations, including all supported languages — Chinese, Korean, Vietnamese and Spanish. The public may call 714-567-7600 for assistance.

Sheriff’s Department

https://www.ocsd.org/

  • The front lobby of all Sheriff’s Department buildings and contract city police services substations are closed to the public.
  • All volunteer programs are suspended; this includes senior programs in contract cities and those provided by jail volunteers. Jail programs provided by staff will continue.
  • All department tours and civilian ride-alongs will be postponed.
  • Patrol deputies have been directed to use discretion in responding to calls for service that require social contact. Where possible, deputies will call reporting parties and take necessary reports over the phone.
  • Community service officers and motor deputies will not respond to non-injury traffic collisions unless vehicles are disabled in the roadway or creating a hazard.
  • Public jail visiting is suspended, and inmates are provided two free five-minute phone calls per week.
  • Enhanced symptom screening for jail intake has been implemented in coordination with the OC Health Care Agency’s Correctional Health Services.
  • All training at the Sheriff’s Regional Training Academy is suspended.

Social Services Agency

ssa.ocgov.com

  • SSA’s buildings remain closed to the public. Individuals are encouraged to apply for public assistance benefits online, by contacting our call center, or though the specific channels mentioned below.
  • Clients may apply for Medi-Cal, CalFresh, General Relief and CalWORKs benefits, review case information, request a replacement benefits card and submit verifications, by visiting http://www.mybenefitscalwin.org or calling SSA’s Service Center at (800) 281-9799.
    • SSA’s Service Center has extended its hours of operation to:
      • Weekdays (Monday – Friday) from 6:30 a.m. to 8 p.m.
      • Saturdays from 7 a.m. to 4:30 p.m.
      • Call Center operators will be available to take calls at (800) 281-9799.
  • Additionally, individuals can apply for CalFresh only through GetCalFresh.org.
  • Clients may also apply for General Relief benefits by faxing an application to (714) 825-3155.
  • Clients may apply for In-Home Supportive Services (IHSS) or ask questions related to ongoing IHSS cases, by calling (714) 825-3000.
  • SSA has received State authorization to waive face-to-face requirements. Additionally, both California Department of Health Care Services and California Department of Social Services have issued guidance that will allow for expediting benefit issuances.
  • SSA received State Guidance on the Adult Protective Services program, which will allow them to restrict required home visits to just those cases that require an immediate response per current regulations. Additionally, Public Authority is assessing the ability to either postpone or find alternate methods to complete required IHSS provider enrollments.
  • Per State direction, clients with existing benefits that are approaching their annual redeterminations will be automatically extended from March 18, 2020, for 90 days for Medi-Cal, General Relief, CalFresh and CalWORKs.
  • The Orangewood Children & Family Center (OCFC) is closed for public access, including visitation and volunteer activities. OCFC operations providing support to children on campus will continue to operate.

Treasurer-Tax Collector

ttc.ocgov.com | ocgov.com/octaxbill | ocgov.com/octaxreminder

  • Property tax payments and requests for five –year installment plans can be made in-person at the County Service Center at 601 N. Ross Street, which opened to the public for all services on June 22.  Taxpayers can make payments 24/7 online at ocgov.com/octaxbill by check (no cost) or credit/debit card (2.29 percent service fee applies).  In addition, taxpayers can drop off check payments 24/7 at the new Treasurer-Tax Collector Depository on the east side of the County Administration South building, 601 N. Ross Street in Santa Ana.  Taxpayers can also phone the Call Center between 9 a.m. and 5 p.m. at 714-834-3411.
  • Certifications requests for tract maps can be dropped off in-person at the County Service Center at 601 N. Ross Street at the Treasurer-Tax Collector public cashiering stations.
  • Mobile Home Tax Clearance Certificates can be dropped off in-person at the County Service Center at 601 N. Ross Street  or can be completed online at https://tax.ocgov.com/tcweb/tcc_request.asp.  In addition, the online form can be printed and mailed to County of Orange, Attn.: Treasurer-Tax Collector, P.O. Box 4515, Santa Ana, CA 92705-4515.